FAQ

Choose the service and your city, describe the job and submit your request. An available, verified pro in your area contacts you, confirms the scope and the price, and comes at the agreed time.

Yes. Creating a request on Mobil Ustam is completely free. You only pay for the service you approve.

We currently serve all central districts of Istanbul, Ankara, Izmir and Antalya.

Pros joining the platform go through identity, experience and reference checks. Customer ratings after each job are also monitored continuously.

Jobs booked through Mobil Ustam are covered by the pro’s written workmanship guarantee. If there is an issue, our support team steps in.

Yes, the Mobil Ustam app for iOS and Android is coming soon. Until then you can book from this site on any phone.

Once you submit a request, available electricians in your area are notified. Urgent jobs can be handled the same day, planned jobs at the date and time you choose.

The pro shares an estimated price before the visit. Work never starts until you approve the final price for the agreed scope.

The pro can bring quality, invoiced materials, or you can provide your own and pay for labour only.

Yes. Thermal cameras and acoustic detectors pinpoint the leak, so only a small opening is needed at the exact spot.

For emergencies such as flooding or burst pipes you can submit a request at any hour and available pros will contact you.

For plumbing jobs booked through Mobil Ustam, your pro confirms the workmanship guarantee in writing.

At least once a year for home units, and twice a year, before summer and winter, with heavy use.

Yes, our pros install, service and repair all common brands and models.

Any piping and materials beyond the standard installation package are priced in advance by the pro.

The ideal time is September–October, before the heating season. An annual service is recommended.

In an average flat machine flushing takes 1.5 to 3 hours.

A standard service usually takes 45 to 60 minutes.

Yes, we assemble IKEA and all similar flat-pack brands.

Wardrobes and bookcases that topple in an earthquake can cause serious injuries. Anchoring with suitable fixings greatly reduces that risk.

On request, the pro collects packaging waste after assembly and leaves the area clean.

If the damp comes from water entering through the façade or roof, correct insulation fixes it permanently. An on-site inspection comes first.

Dry weather is preferred so materials can cure properly; spring and summer are ideal.

Inspection terms depend on the pro and the scope of work; you are informed when you submit your request.

In most cases yes. Our pros use professional tools to open doors without harming the door or lock.

For your security, the locksmith asks for a document proving you own or live at the property before opening the door.

We recommend replacing the cylinder after the door is opened, so the lost key can no longer be used.

Our teams bring basic supplies and equipment. If you want a specific product used, mention it in your request.

Yes, you can set up a weekly or fortnightly cleaning plan.

It depends on size and condition, but a 3-bedroom flat takes about 5 to 7 hours on average.

Standard dry cleaning is usually completed and delivered within 2 to 3 business days.

It depends on the stain and the fabric. Our specialists use the most suitable method without damaging the fabric.

Pickup and delivery terms depend on your area and order value and are shown when you request.

We check caregivers' identity, experience and references; the right person is chosen together with the family.

Yes, options range from a few hours of support to day, night or 24-hour live-in care.

Caregivers provide personal care and daily living support; medical procedures such as injections must be done by healthcare staff.

It depends on the volume of belongings, floors and lift access, the distance between addresses and extra services. The survey is free and nothing starts before you approve the price.

On request a transport insurance policy is issued and any damage is covered under the policy.

Month-ends and weekends are busy, so we recommend booking at least a week ahead. We also look for available teams for urgent moves.